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Quality Commitment

Quality, Quantitatively Assessed

You hear "quality" this and "quality" that. What is "quality," anyway? At Apex, it begins with capable translators. We insist on verifying each of our linguists' professional experience and examining a test translation in their respective subject areas to look for native speaking fluency, accuracy, content expertise, and attention to detail. Our Chief linguist, who is proficient in multiple languages, monitors ongoing performance, too.

For style and terminology consistency, Apex maintains customer-specific glossaries and other reference tools. A qualified linguist, who is not the translator, proofreads the translation. Random sample checks keep everyone sharp.

But it's not just measuring how many words we've translated accurately. Translation quality is a combination of factors that reflect accuracy, results, and professionalism.

Unlike most translation companies, we apply quantifiable assessments to ensure we provide high-quality translation services.

Apex applies the SAE Recommended Practice J2450 (Translation Quality Metric) to objectively calculate translation quality, regardless of source or target languages.

Then, twice yearly, we perform a survey asking our clients to rate our services in terms of cost, translation quality, on-time delivery, and quality of interaction.

Our most recent survey indicates that 94.8 percent of our clients believe the Apex translation quality is above average. The same survey also indicates that 95.2 percent of our clients believe our service performance, such as on-time delivery and client-supplier interaction, is above average.

Solid answers. Peace of mind.

See for yourself. Check out our Quality Manual for more detailed information regarding our quality procedures, or the results of our most recent quality survey that reflects what our clients think about our quality.

It shows how Apex maintains its sterling reputation for high quality and competitive pricing.

Need more convincing? For projects over 3,000 words, request a FREE sample translation to assess our work. You won’t find a more stringent process.