OUR COMMITMENT TO TRANSLATION QUALITY

Translation Services with a Commitment to Quality – Guaranteed

Apex Translations guarantees the accuracy and fidelity of our translations. If we ever fall short of that standard, we will make the necessary revisions to address any concerns and ensure your satisfaction. Our processes are certified to ISO 17100:2015 and ISO 18587:2017, helping us maintain the highest standards of quality.

Quality Assurance and Performance Measurement

All translation workflows and service levels are monitored and evaluated using the state-of-the-art MQM (Multidimensional Quality Metrics) methodology to help ensure consistency, measurable quality performance, and compliance with applicable quality standards. By applying standardized quality evaluation criteria throughout the production process, Apex maintains objective quality controls and continuously optimizes performance across all service levels.

Comprehensive Project Review & Planning (QA):

Project review identifies potential risks and develops mitigation strategies to prevent issues before they occur.

Production Process (QA/QC):

The production phase encompasses all steps required to complete the translation.

Quality Control Measures (QC)

Quality control ensures that the final deliverable meets our quality standards and the agreed-upon client requirements.

Customization to Your Company-Specific Terminology

We tailor our translations to your company-specific terminology to ensure that your products, services, and processes are described accurately and consistently. Working closely with you, we establish and maintain terminology preferences that are applied throughout your projects and retained for future assignments. This service is provided at no additional cost and helps ensure the highest level of accuracy and consistency.

Quality Certifications

Apex Translations is certified to conform to the requirements of the international ISO 17100:2015 and ISO 18587:2017 standards, which provide a formal framework for managing and enhancing our translation processes, as well as continuously reinforcing our commitment to maximizing customer satisfaction. Our QA and QC processes have been structured to comply with these standards and our proprietary project management system ensures that compliance is continuously maintained. Apex is additionally subject to annual ISO standard compliance audits by a globally renowned auditing agency.

ISO 17100:2015

ISO 17100:2015 establishes the requirements for professional translation services, including project management, terminology management, and quality assurance. It is an integral part of all translations delivered under our Premium package.

Download our ISO 17100:2015 Certificate

ISO 18587:2017

ISO 18587:2017 defines the requirements for the post-editing of machine-translated content. It applies to our Professional Package and ensures that AI machine translation output is reviewed and refined by qualified language professionals.

Download our ISO 18587:2017 Certificate

Free Sample Translations

To bolster your confidence, we offer corporate clients the opportunity to receive a test translation of 150 to 200 words of their choice. Assess our quality before committing to the full project to ensure our translation services meet your expectations by requesting a free sample translation via our quote form.

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CONNECT WITH THE APEX TRANSLATIONS TEAM

Ready to get started?

Please let us know how we can help you with your next translation project by completing our quote form below. If you would like to discuss your project needs with us, simply indicate so in the form, and we will call you at your convenience.
You can also reach us via e-mail at CustServ@apex-translations.com or by giving us a call at 317-942-0128.