Apex Translations ensures exceptional customer support through dedicated account managers offering personalized support and a secure client portal. In addition, our optional services, including language asset management, collaboration with reviewers, free translation samples, and certification, enhance your overall experience.

Empowering Your Business Through Dedicated Customer Support

Personalized Service

A dedicated Account Manager assigned to your project will manage it from start to finish. Because of this single point of contact, you will receive personalized attention, efficient communication, and streamlined project management, culminating in a highly positive customer experience.

Secure Client Portal

Our state-of-the-art client portal allows you to manage all your projects at your convenience in one secure location. That’s because protecting your data and providing a user-friendly environment stand at the forefront of our commitment to ensuring exceptional customer support.

Experience the full range of benefits that the Apex Translations Client Portal offers:

  • Access and manage your account by one or more users within your company
  • Upload files and submit requests
  • Capture service-related information, such as specific requirements associated with your projects.
  • Place project orders
  • Monitor pending projects and track progress of active projects

Optional Services Free of Charge

Language Asset Management

Regardless of the option chosen for your project, our services include the following supplementary offerings at no additional charge. These services
are essential for projects that require guidance in terms of terminological choices and style.

  • Maintenance of reference materials essential to your project such as glossaries and style guides to ensure that we fully comply with your company-specific terminology, as well as style, expression, and presentation.
  • Creation and maintenance of a translation memory for your projects, which captures your translated content so that it can be utilized in future projects, resulting in significant cost savings, improved translation consistency and quality, as well as reduced turnaround times.

Collaboration with your Reviewers

We will collaborate with your review team prior to initiating your project or while processing your project to identify and implement optimum terminology and an appropriate localization approach for your project.

Free Translation Samples

To bolster your confidence, we offer corporate clients the opportunity to receive a test translation of 150 to 200 words of their choice. This lets you assess our quality before committing to the full project to ensure our translation services meet your expectations by requesting a free sample translation.

Certification of our translations

If documentation is required to authenticate the accuracy of our translations, we provide certification and notarization services. At delivery time, this certification is presented as a separate document appended to your translation.

Advanced Support Requirements:

For more complex support requirements, Apex employs our Localization Maturity Model (LMM) to help develop methods and procedures designed to best match our services to the needs of your organization.


Customers Sharing Their

See what clients say about Apex’s language services.

As part of our ongoing commitment to improving quality, we have partnered with an independent review site to collect customer feedback.

See all Reviews


Ready to get started?

Please let us know how we can help you with your next translation project by completing our quote form below. If you would like to discuss your project needs with us, simply indicate so in the form, and we will call you at your convenience.
You can also reach us via e-mail at CustServ@apex-translations.com or by giving us a call at 252-791-9902.

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