QUALITY ASSURANCE, QUALITY
CONTROL & VERIFICATION
This framework comprises the basic building blocks of Quality Assurance, Quality Control, and Quality Verification – all of which are bound together by the concept of “continuous improvement.”
It embraces everything we do to maintain excellent quality, including our employee training program, the way we structure our IT systems for minimum project management error rates, the 6-Sigma tools and principles that we employ in our daily work, and the way we measure key work activities, in order to discover areas in need of improvement.
We also use the SAE Translation Quality Metric (Recommended Practice SAE J2450), a consistent method for measuring translation quality that is recognized industry-wide. This practice allows an accurate determination of an Overall Document Weighted Score (ODWS), which is a quantitative assessment of a translation’s overall quality. We guarantee that none of our translations will ever exceed an ODWS value of 0.02.
Customer satisfaction comprises multiple factors. Pricing, translation and formatting quality, as well as customer support and client-vendor interaction are your essential concerns as well as ours.
In order to quantify our level of customer satisfaction, we are partnering with an independent review site TRUSTPILOT to collect regular reviews generated by our clients.
APEX’S CUSTOMER SATISFACTION