Apex Translations, Inc. is certified to conform to the requirements of the ISO 9001:2008 and EN 15038:2006 quality standards. These Quality Management Systems provide us with a formal framework for managing and improving our processes and demonstrates our commitment to be a customer-focused company.

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QUALITY ASSURANCE, QUALITY
CONTROL & VERIFICATION

This framework comprises the basic building blocks such as Quality Assurance, Quality Control, and Quality Verification – all of which are bound together by the concept of “Continuous Improvement.”

It embraces everything we do to maintain quality excellence, including our employee training program, the way we structure our IT systems for minimum project management error rates, the 6-Sigma tools and principles that we employ in our daily work, as well as the way we measure key work activities, so we know where we must improve.

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Quality, Quantitatively
Assessed

We also apply the Society of Automotive Engineers (SAE) Translation Quality Metric SAE Recommended Practice J2450, to guarantee our quality. This SAE practice is a consistent and industry-wide recognized method for measuring translation quality. It allows an accurate determination of an Overall Document Weighted Score (ODWS), which is a quantitative assessment of a translation’s overall quality. We guarantee that none of our translations provided to our clients will ever exceed an ODWS value of 0.02.

Customer Satisfaction

Customer satisfaction comprises multiple factors. Pricing, translation and formatting quality, as well as customer support and client-vendor interaction are your essential concerns as well as ours.

In order to quantify our level of customer satisfaction, we are partnering with an independent review site TRUSTPILOT to collect regular reviews generated by our clients.

The reviews we obtained via TrustPilot have consistently resulted in an overall rating of “EXCELLENT.” All client reviews can be viewed in our Customer Satisfaction Review page.

APEX’S CUSTOMER SATISFACTION
RATING 2015

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Success Stories

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trustpilotSee what our clients say about Apex. As part of our ongoing commitment towards improving quality, we have partnered with an independent review site to collect customer reviews.

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