A dedicated Account Manager assigned to your project will manage it from start to finish. With a single point of contact, you will receive personalized attention, efficient communication, and streamlined project management, culminating in a highly positive customer experience.
Exclusive Customer Onboarding with Apex
Our client services team is committed to delivering a holistic customer onboarding experience that is designed to address your particular project needs and objectives, your anticipated project timeframe and target audience, as well as anything else pertinent to your project. This experience begins when you submit your quote request using our secure online client portal, through our website or by e-mail. We will process your request and promptly send you our proposal.
Secure Client Portal
Our state of the art client portal allows you to manage all your projects at your convenience in one secure location. Protecting your data and providing a user-friendly environment stand at the forefront of our commitment to ensuring exceptional customer support.
Experience the full range of benefits that Apex’s Client Portal offers:
- Access and manage your account by one or more users within your company
- Upload files and submit requests
- Capture service-related information, such as specific requirements associated with your projects.
- Place project orders
- Monitor pending projects and track progress of active projects
Optional Services Free of Charge
Our goal is to successfully bridge your business with your global audiences. If needed, we will collaborate with your review team prior to initiating your project or while processing your project to identify and implement optimum terminology and an appropriate localization approach for your project.
Our no charge optional services also include a range of language asset management solutions which comprise the following:
- Preparation of reference materials essential to your project such as glossaries and style guides to ensure that we fully comply with your company-specific terminology, as well as style, expression, and presentation.
- Creation and maintenance of a translation memory for your projects, which captures your translated content so that it can be utilized in future projects, resulting in significant cost savings, improved translation consistency/quality, and reduced turnaround times.
If you would like to complete a free sample translation of your text to assess the quality of our work, please let us know and we’ll be happy to accommodate your request.
Your Partner for Federal Government contracts
To meet the requirements of Federal Government contracts, we have registered with the US government’s SAM (System for Award Management) database, which grants us the ability to bid on government contracts.
Advanced Support Requirements:
For more complex support requirements, Apex employs our Localization Maturity Model (LMM) to help develop methods and procedures designed to best match our services to the needs of your organization.