QUALITY ASSURANCE, QUALITY
CONTROL & VERIFICATION
This framework comprises the basic building blocks of Quality Assurance, Quality Control, and Quality Verification – all of which are bound together by the concept of “continuous improvement.”
It embraces everything we do to maintain excellent quality, including our employee training program, the way we structure our IT systems for minimum project management error rates, the 6-Sigma tools and principles that we employ in our daily work, and the way we measure key work activities, in order to discover areas in need of improvement.
We also use the SAE Translation Quality Metric (Recommended Practice J2450), a consistent method for measuring translation quality that is recognized industry-wide. This practice allows an accurate determination of an Overall Document Weighted Score (ODWS), which is a quantitative assessment of a translation’s overall quality. We guarantee that none of our translations will ever exceed an ODWS value of 0.02.
Customer satisfaction comprises multiple factors. Pricing, translation and formatting quality, as well as customer support and client-vendor interaction are your essential concerns as well as ours.
In order to quantify our level of customer satisfaction, we are partnering with an independent review site TRUSTPILOT to collect regular reviews generated by our clients.
APEX’S CUSTOMER SATISFACTION
“We are extremely pleased with your translation of what can best be described as a very difficult text. We look forward to a promising new relationship with Apex.”
“Great work! Be assured that whenever translations are needed, I will come back to Apex.”
“Thanks again for all your efforts on this project! Everyone was very pleased with the work, and we received a great deal of positive feedback as a result of your translation.”
“…Also, I will be sending you more documents tomorrow that also need to be translated. I am so happy I found you folks on the internet, you do great work.”
“An excellent job at short notice – it all makes perfect sense!! Thank you very much for your efforts.”
“We were very pleased with your services and will recommend your company whenever we need documents translated.”
“Thank you very much for the translations. The translations are truly excellent. I will very likely have more business in the future for you, and I will definitely contact Apex.”
“Thanks so much for the translation. We were very pleased with the work your company did for us. We will definitely use Apex for our next international study.”
“Those of us involved with the German project are very impressed with your promptness in providing excellent quality work and always precisely on time.”
“I must say, we were very pleased with the prompt level of service and the quality of customer service that we received from Apex during this project.”
“I have been in this business for several years, but I must admit that I have never worked with anyone who is more attentive, meticulous, and thoughtful than Apex. Many thanks and I hope to work with you again soon.”
“…I also wanted to let you know that the translated medical report was reviewed by our registered nurse, and she deemed it an excellent translation! Kudos to your medical translator, Dr. Price, and your organization.”
“From ICT’s point of view, this has been an extremely quick and trouble-free process. Please thank everyone involved for their efforts. I am confident that we’ll be doing business with you again soon.”
“We have just received the two patent translations you completed for us, and we are very impressed with the accuracy and quality of these difficult and complex texts.”
“…By the way, our French office praised the translation. They said it was among the best they have seen from English to French. Thought I would pass it on and wish all of you a Happy Holiday.”
“Thank you so much. You will definitely be at the top of my list to assist us in the future.”
“I just received the translation. Thanks for a wonderful service! I will highly recommend your services whenever I have the opportunity.”
“Your attention to details is what keeps me coming back! You guys do a great job, and I really appreciate the quality of work and quick turnaround. Thanks again.”
“Beautiful work. Thank you for your assistance.”
“Thanks for your help. I was impressed with your professionalism and responsiveness. I’m sure we will be doing business again in the future.”
“Thank you so very much for translating this difficult text. I simply cannot express how much it meant to me to find your email with the translation.”
“Fantastic!! Just brilliant! Thank you so much. I am so delighted with your magnificent effort…. you can be assured that further work will be coming your way in the future.”
“Thank you so much for all the great information. I can see that your company is really on the ball and if I should ever need the services of a translator for a large project, I will know where to go.”
“This is one of the best technical translations they have done for us. I have high expectations from now on. Congrats to those who worked on this document.”
“If I could translate my opinion about Apex into the appropriate words, in any language, it would be simply the best, fastest, most efficient, excellent service anywhere!”