translation service

Let’s Talk Value…

Choosing a company that provides optimum value for your translation needs can be challenging…unless you consider five important factors that are vital in your decision-making process.

When comparing translation companies, you will frequently face the challenge of having to compare several Language Service Providers that vary greatly in terms of cost and the level of services they provide. There are five key factors to consider when trying to determine the company which delivers the best value for your localization needs:

Competencies

There are many compelling reasons for choosing APEX to be your Language Service provider:

  • Certified to conform to the requirements of the ISO 9001:2008 and EN15038:2006 quality standards.
  • Accredited business by the Better Business Bureau with an A+ Rating.
  • Customer Review rating of “Excellent” per TRUSTPILOT, an independent review site.
  • Use of Translation Environment software tools to capture your translations in a linguistic database (translation memory) for use at a later time, resulting in significant cost savings, improved translation consistency, and reduced turnaround times.
  • Application of cloud-based technology to allow multiple linguists to simultaneously process translation projects and thereby significantly improving the translation quality, collaboration effectiveness, throughput time, and consistency of terminology.
  • Application of a cloud-based project management platform, providing you with full access to project status, progress, and discussion topics at any time from anywhere in the world.
  • Application of the Translation Quality Metric (SAE J2450) published by the Society of Automotive Engineers (SAE) to concisely quantify translation quality and use the metrics to guarantee our translation quality.
  • Use of professionals who have the linguistic and subject matter skills and experience to translate your documents with linguistic, thematic, and cultural accuracy.
  • Availability of web designers and software engineers to assist with website translation/implementation and software localization/testing.
  • 24/7 availability to address linguistic or project management issues that may arise during the course of  time-sensitive projects.

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Pricing

In your quest to narrow your choice of Translation Service Providers for your company, you will likely be seeking a company that not only provides professional translation services that meet today’s stringent quality standards, but also one that can do so cost effectively.

In order to determine how our pricing compares withour competitors in the industry, we have consulted with industry experts at Common Sense Advisory (CSA), an independent market research company that assists Translation Service Providers such as Apex to benchmark, optimize, and innovate best practices in translation, localization, interpretation, globalization, and internationalization.

Data obtained from CSA’s research combined with our own research and annual surveys concludes that Apex’s pricing is indeed highly competitive among a group of ISO-9001 and EN-15038 certified Translation Service Providers with whom Apex competes.

APEX’S PRICING AMONG
ISO-9001/EN-15038 CERTIFIED COMPANIES

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Customer Satisfaction

Customer satisfaction includes multiple factors. Pricing, translation and formatting quality, as well as customer support and client-vendor interaction, are your essential concerns as well as ours. In order to quantify our level of customer satisfaction, we are partnering with an independent review site (TrustPilot) to collect regular reviews generated by our clients.

The reviews we obtained via TrustPilot have consistently resulted in an overall rating of “Excellent.”

All client reviews can be viewed in our Customer Satisfaction Review page.

APEX’S CUSTOMER SATISFACTION RATING

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Customer Support

Quite simply, our goal is to provide you with comprehensive support throughout the project’s duration. We do so by providing…

  • Access to a cloud-based project management platform, providing you with full  access to project status, progress, and discussion topics at any time from anywhere in the world.
  • Single point contact to facilitate uninterrupted flow of communication.
  • Incorporation of client-provided glossaries and/or terminological preferences in our translation process.
  • Rapid response to questions and issues.
  • Rush services.
  • On-site customer visits.
  • 24/7 support availability to address linguistic and project management issues that may arise while processing your project.


For more advanced support requirements, Apex employs what is referred to as the “Localization Maturity Model” (LMM) for managing methods and procedures used to deploy appropriate customer support.

Speed and
On-Time
Delivery

No matter what industry you represent, excellent delivery performance has become a key factor in today’s competitive environment. The same goes for the translation of your documents. Apex has the wherewithal, processes, and resources to respond rapidly to time-sensitive translation requests:

  • Use of Translation Environment software platform to capture your translations in a linguistic database  (translation memory) for us at a later time, resulting in significant reduction of turnaround times, cost savings, and improved translation consistency.
  • Application of cloud-based technology to allow multiple linguists to process translation projects simultaneously and thereby significantly improving throughput time, translation quality, collaboration effectiveness, and consistency of  terminology.
  • Flexibility to adapt to your work flow to improve project efficiency metrics and turnaround time.
  • 24/7 support availability to address linguistic and project management issues that may arise while processing your project.
  • Last but certainly not least, we are proud of our consistent 98% on-time delivery record.